Contact Center

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What you need to know about contact center services in 2022

1. Trends for contact center services#1. Omnichannel SupportOmni-channel support becomes much more important to call center success as consumers becom ...

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2022 Trends: Discover the Future of Call Centers

In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of di ...

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2022 CX Trends: Changes In The Contact Centre

When we talk about contact centers the focus is usually on customer service processes, but what is modern customer service? The traditional view is that it is a post-purchase interaction where a customer needs help in some way.But what about all the customer interactions that take place before the customer ever buys a product? Look at the social me

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