How IoT and Web3 Technologies Reshape the Future of Insurance
Why insurance brands should leverage IoT data to expand usage-based insurance, while also exploring the opportunities that web3 technologies may unlockAuthor's Note: The unabridged version of this article was first published on the IPG Media Lab blog. If you wish to get the latest insights from us, please consider following us o...
Apple developing Smart Glasses and AirPods with cameras
California-based Apple is reportedly working on a new generation of vision-based products, including smart glasses and AirPods equipped with cameras, as part of its expanding focus on wearable technology and augmented reality. According to Bloomberg’s Mark Gurman, these innovative devices could hit the market by 2027, though their development rem...
Future of DevOps: Trends to Watch in 2024.
This article provides insight into the future of DevOps in 2024 when innovation meets cooperation. Discover how the most recent trends drive quicker software development, user-centric experiences, and a culture of seamless collaboration.As of 2024, the time has come for businesses throughout the sector to assess their performance from the year...
The Convergence of Artificial Intelligence (AI) and Data Analytics and its implications for Healthcare Providers and Payers
In my previous blogpost, ‘How will Artificial Intelligence (AI) and Analytics impact Healthcare Providers, Payers, Pharma, Medical Devices and Diagnostics’ published prior to the HIMSS 2019 National Conference, I had predicted the convergence of AI (comprising machine learning, natural language processing (NLP), deep learning and robotics)...
An AI walks into a bar... Can artificial intelligence be genuinely funny?
We asked a professional comedian to deliver some jokes written by artificial intelligence on stage. What happened reveals a lot about just how much machines understand the very human sense of humor. Karen Hobbs was more nervous than usual before this particular gig. A well-known circuit comedian, she's accustomed to the UK's often bruisin...
Technology
Harvard Business Review recently published this piece by Frank van den Driest, Stan Sthanunathan and me, on the Insights Engine and how it works at Unilever. Here are some more thoughts from me on the topic. I often say that I have seen more change in the last five years in the marketing and insights industry than I have in the previ...
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Industry
My previous article, The Future of Travel Management: Time for Change, discussed why the current financial model for corporate travel is incapable of sustaining the channel in a post COVID-19 world. There will be insufficient volume to generate the hidden revenue that TMC’s currently use to help fund services and enable them to make a profit...
Read MoreSolutions
1. Trends for contact center services#1. Omnichannel SupportOmni-channel support becomes much more important to call center success as consumers become accustomed to communicating usinseveral different methods. Some customers like to get answers to their questions over the phone. Some people prefer text-based communication such as email, text, and ...
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News
IT services provider Accenture forecast second-quarter revenue below Wall Street targets on Tuesday, anticipating cautious spending by clients as macroeconomic uncertainty remains an overhang.Analysts expect IT services expenditure to remain muted in the near term as businesses typically decide their annual budgets only after February. Accenture it...
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