What you need to know about contact center services in 2022
1. Trends for contact center services#1. Omnichannel SupportOmni-channel support becomes much more important to call center success as consumers become accustomed to communicating usinseveral different methods. Some customers like to get answers to their questions over the phone. Some people prefer text-based communication such as email, text, and ...
Top 10 Critical CRM Trends to Keep an Eye on for 2021
In the fast-paced digital world, selling the best products, services play a significant role in a business; however, it doesn’t guarantee success. A company has to continuously serve customers well and build better relationships to stay in the market for long. In this article, we will be sharing top CRM trends for 2021 that companies should imple...
The Future of Data Management
I recently posed a question to colleagues that I believe have good product-visionary skills. The basic question was,"What does the Data Management platform of the future look like? What will be the 'norm' in 5 years?".The question is muddled to start with because Data Management is a flooded area. Business Intelligence, Data Warehousing and Data La...
The Future of Quality Management is Business Management
The definition of quality in products and services has been evolving since the beginning of the industrial revolution. So have the methodologies of ensuring a desired and predictable outcome to any process. We’ve created a profession around it that has advanced from QC to QA to TQM to our current forms of quality management. With each iteration, ...
Why should you consider Drone Security in 2021?
Because crime in South Africa is an ongoing concern. Sadly, our country takes up four spots in the world’s top 10 most dangerous cities (Numbeo’s 2021 crime index). The unemployment rate is around 30% and the socioeconomic pressures our country faces make for a volatile situation. People and high-value assets continue to be targeted for cr...
Many of us are at least a little scared of a future where algorithms dictate our decisions. And this fear is justified — algorithms present the grave danger of perpetuating existing human biases and inequalities while parading around as fair.As we all know, humans have always been biased. Study after study shows that women and minorities are at a...Read More
What is Open Banking and why should I care?Open banking is the use of public application programming interfaces — most commonly called Open APIs — to enable third-party developers to build apps and services around more traditional banking and financial servicesIn addition to the Open APIs empowering this, open banking also refers to an influx o...Read More
Within the next 30 years, we will be adding another 2 billion people to the global population. But it’s not just more mouths to feed, we are also seeing a fundamental shift in diets around the world. The population as a whole is becoming more prosperous, demanding higher quality foods, eating more prepared foods, and expecting to eat more pr...Read More
Silicon Valley-based startup, Heliogen, has raised $250 million to further develop its hydrogen technology
Silicon Valley-based startup, Heliogen, has raised $250 million to further develop its hydrogen technology, which has the potential to significantly reduce carbon emissions in industries such as cement and steel.The funding round was led by billionaire Bill Gates' Breakthrough Energy Ventures and includes investments from energy companies including...Read More