2022 Trends: Discover the Future of Call Centers
In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. There are many new ideas, initiatives, and technologies flooding the market that aim to help the indust...
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Digital overload: Why women are doing a hidden form of work
When it comes to using technology at home, women tend to do more of the day-to-day online work for the family, creating an extra digital burden.My phone pings and it's the school chat group reminding us that it's a dress-up day. I scramble to fashion an outfit together for our children to wear. I do this without thinking about it, before my partner...
SambaNova’s New Chip Means GPTs for Everyone In this AI startup’s new world, 5 trillion parameter models require just eight chips
Chips and talent are in short supply as companies scramble to jump on the AI bandwagon. Startup SambaNova claims its new processor could help companies have their own large language model (LLM) up and running in just days.The Palo Alto–based company, which has raised more than US $1 billion in venture funding, won’t be selling the chip directly...
GM's Cruise recalls nearly 1,200 robotaxis to close US probe
General Motors’ Cruise unit has agreed to recall nearly 1,200 robotaxis over hard braking issues, the U.S. auto safety regulator said on Thursday, following a probe into the safety of their autonomous driving systems.As a result of the recall, the National Highway Traffic Safety Administration said it has agreed to close the investigation, which ...
Starliner: Nasa to fly new craft to space station
Two Nasa astronauts are due to head for the International Space Station aboard a new spacecraft.Boeing’s Starliner will blast off from Cape Canaveral in Florida, in its first crewed test flight.The mission has been delayed for several years because of setbacks in the spacecraft's development.If it is successful, it will become the second private ...
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Technology
We produce 2.5 exabytes of data every day. That’s equivalent to 250,000 Libraries of Congress or the content of 5 million laptops. Every minute of every day 3.2 billion global internet users continue to feed the data banks with 9,722 pins on Pinterest, 347,222 tweets, 4.2 million Facebook likes plus ALL...
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Industry
Sometimes you end up explaining the same task more times than you expect. Not because it’s complicated, but because it lives in your head and nowhere else. You show someone once. Then again, a week later. Maybe you share your screen. Maybe you send a message after. The task itself stays simple. The explanation doesn’t.That pattern has become no...
Read MoreSolutions
In the digital age, organizations are seeking new methods to streamline communication, tailor consumer experiences, and revolutionize internal procedures. Enter AI avatars, digital personalities powered by artificial intelligence that are transforming how businesses interact with both customers and employees.These hyper-realistic, frequently intera...
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News
Microsoft has said problems with accessing its Teams messaging app and XBox gaming platform across the UK and Europe have now been resolved.More than 1,500 people in the UK reported issues with Teams, according to outage tracker Downdetector.A similar number also said there were problems with Xbox Live.It left some who have bought the latest game i...
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