The Digital Revolution is heralding the third significant era in the history of computer technology: the Cognitive Era.The first era, the Tabulating Era, took place post 1900s and describes the early use of mechanical systems to tabulate calculations. The second era, the Programming Era, emerged in 1960 when scientists created computers that were d...

In 2026, the resale smartphone market in Canada is expanding as customers seek cost-efficient upgrades and sustainable tech alternatives. Given that the flagship costs increase by more than $1,500 for high-end models, more purchasers are looking to certified pre-owned mobile devices. This increased demand strengthens the resale market, but cos...

1. Trends for contact center services#1. Omnichannel SupportOmni-channel support becomes much more important to call center success as consumers become accustomed to communicating usinseveral different methods. Some customers like to get answers to their questions over the phone. Some people prefer text-based communication such as email, text, and ...

South Korea convened an international summit on Monday seeking to establish a blueprint for the responsible use of artificial intelligence (AI) in the military. However, any agreement is not expected to have binding powers to enforce it.More than 90 countries including the United States and China have sent government representatives to the two-day ...