Technology

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How Artificial Intelligence (AI) Can Solve Major Deficiencies in Hospitality

Artificial Intelligence (AI) can sift through and dynamically draw insights from mountains of data (operational, performance, guest, pricing, comp set, BI, marketing data, etc.) to allow hoteliers automate or augment operations, processes and decision making via various hospitality tech applications in guest services and operations, revenue managem...

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Industry

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The Future of Customer Service: How Artificial Intelligence Can Change Your Business

A lot of customer experience professionals are new to Artificial Intelligence (AI) and may be unclear on how it can help them improve the customer experience. Below we explore some ways that AI can be used to enhance customer experience, and how these applications may differ across different industries.What is Customer Experience?Customer Experienc...

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Solutions

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Could materials scientists model a better future?

Technology is rapidly changing the way we work, but in many fields, people don’t seem ready for it. They can’t leave their comfort zones and explore the benefits of human-machine collaboration.It’s a thought I got from materials science and how materials scientists struggle to embrace change.With all the technology we have today, you’d say ...

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News

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Anger as some Google cloud customers locked out of files

Google Drive users have reacted angrily to a glitch leaving some unable to access files from the last six months.Google said it was investigating the issue which is affecting some users of its hugely popular cloud storage service.The problem was first reported on 22 November by a user who said their Drive had reset to a May 2023 vers...

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