The Future of RPA and AI: Intelligent Automation


Implementing Robotic Process Automation (RPA) revolutionised workflow across businesses of today. Leveraging automation and new technologies, mundane and even repetitive tasks are automated. Automation of simplified tasks enables the workforce to focus on tasks that give higher value. Not to mention the fact that this has streamlined the work output leaving your team more time to perform tasks that require innovation and elaborate skills.

Presently, a growing number of companies venture upon the combination of RPA and artificial intelligence to come up with intelligent automation. Taking advantage of their benefits allows businesses to carry out processes exponentially faster. From small, medium-sized to large corporations, intelligence automation promotes productivity and efficiency.

What is RPA?

Robotic Process Automation (RPA) refers to the process of utilising data and business logic to be able to automate business processes. Programming tools and configuration software manage applications, process transactions, and manipulate data. These can help businesses carry out automated responses incorporated across digital systems. Companies utilise RPA tools to perform different tasks, like producing automatic email responses and deploying chatbots to facilitate efficient communication.

What is Artificial Intelligence (AI)?

Artificial intelligence (AI) simulates human intelligence into programs and machinery. AI-powered programs aim to perform tasks based on mimicking human-like actions. In other words, the machine utilises their learnings on the human mind to solve critical problems and work. Instead of programming the software to carry out tasks, it can rationalise before performing a specific action. Machine learning algorithms can determine the action that leads to the best possible results.

What is Intelligent Automation?

As businesses accelerate towards digital transformation, intelligent automation allows them to streamline workflows from start to finish. While RPA automates business processes, AI handles the efficient execution of tasks. Intelligent Automation (IA) combines the advantages of Robotic Process Automation (RPA) and Artificial Intelligence (AI). Taking advantage of the two allows businesses to automate business processes using advanced technologies. Furthermore, intelligent automation leverages different aspects of business processes. Optimising how companies carry out tasks allows them to put technology, spanning from bots to AI, to their advantage.

Advantages of Intelligent Automation, RPA & AI

The future of RPA and AI is intelligent automation. Establishing revolutionary strategies of businesses across different industries allows them to keep up with ever-changing market conditions. Here are the advantages of Intelligent Automation, RPA & AI worth considering.


More enterprises are beginning to take notice of the benefits of intelligent automation. One significant advantage of combining business process automation and AI is a considerable amount of savings. On average, small and medium-sized businesses can save about 40% to 75% of the expenses paid on multiple teams handling repetitive tasks. The savings can differ depending on the program established for your business, but most companies find the savings significant enough to consider IA a wallet-friendly improvement. Thus, the key to more protection is developing a plan to fulfil your company’s specific needs and using the savings acquired as advantageously as possible.

Saves Time

Similar to any type of business, inefficiency can cost you a large sum of money. The amount of time wasted on resolving issues and performing manual, mundane tasks can decrease productivity.

Although the automation of workflow is likely effective for routine and minor tasks, AI can make it possible to rely on automated systems to perform even elaborate work. Intelligent automation utilises machine learning and algorithms to eliminate human error. We are all aware that even the most outstanding and dedicated employee can make mistakes. These circumstances would often occur when the work becomes increasingly demanding and challenging to handle. Using intelligent automation, you can set standards on how they apply to your workflow. Intelligent automation reinforces technologies to reduce as many mistakes as possible on every task. After all, locating a single error and correcting it can take a substantial amount of time and money. Small and medium-sized enterprises cannot afford to waste time dealing with such mistakes making it imperative to supplement intelligent automation.

Improve Efficiency

Intelligent automation tools leverage data and analytics to improve the workflow. With sufficient data at hand, these tools can develop automated processes that can adapt to changing circumstances. Building automated business processes provide optimal returns allowing companies to maximise the benefits of a streamlined workflow. From a full view of end-to-end business processes, execution efforts to analysis of results, intelligent automation promotes a proactive and efficient team.

Increase in Job Opportunities

It has been a common misconception that intelligent automation can take up most roles in a company. Since its central premise is to automate manual, repetitive jobs, people expect some jobs to become obsolete. In contrast, intelligent automation simultaneously opens new job opportunities for many.

The jobs related to intelligent automation, RPA, and AI aim to support enterprises towards digital transformation. They are the ones tasked to develop and support the automated workflows established using intelligent automation. In the field of software engineering, new roles are bound to rise, including the following:

  • Automation Engineer
  • Machine Learning Engineer
  • Data Engineer
  • Site Reliability Engineer

Supporting roles in areas of intelligent automation is also expected to emerge in the coming years. Here are some of them:

  • Data Scientist
  • Business Intelligence Developer
  • Intelligent Automation Specialist
  • IT Ops

Overall, these roles aim to further the IT department’s productivity and other aspects of their support. Companies, including NexBotix, are now even offering automation intelligence as a service. The more companies that strive towards digital transformation, the higher the demand for these jobs. Roles in intelligent automation areas cannot be easily automated, making it imperative for businesses to fulfil them.

Intelligent Automation in Small and Medium-Sized Businesses

Businesses of today compete with large corporations and the increasing demands through intelligent automation.

Although intelligent automation started as a technology that only larger firms can access, Nexbotix offers services suitable for SMBs. Without the hefty upfront costs, they spend their investment improving business processes and employee morale. Intelligent automation solutions target time-consuming business processes to focus on making critical, innovative, strategic decisions.